We have established this Quality Policy to be consistent with the purpose and context of our firm. It provides a framework for the setting and review of objectives in addition to our commitment to satisfy applicable clients’, regulatory and legislative requirements as well as our commitment to continually improve our management systems.
Client focus:
As a firm we have made a commitment to understand our current and future clients’ needs, meet their requirements and strive to exceed their expectations.
Leadership:
Our Senior Management have committed to creating and maintaining a working environment in which we develop our people and they become fully involved in achieving our objectives.
Engagement of people:
As a firm we recognise that people are the essence of any successful business and that their full involvement enables their abilities to be used for our benefit as well as our clients.
Process approach:
As a firm we understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
Improvement:
We have committed to achieving continual improvement across all aspects of our quality management system; it is one of our main annual objectives.
Evidence-based decision making:
As a firm we have committed to only make decisions relating to our QMS following an analysis of relevant data and information.
Relationship management:
Naismiths recognises that the relationship it has with its external providers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
Our policy is also to meet the requirements of other interested parties and in meeting our social, environmental, charitable, regulatory and legislative responsibilities.